Return Policy
DOMESTIC RETURN POLICY -
If you have ordered a product from Freshlydried and decide the product is not for you, we can accept returns even if the product is opened. All returns must be requested within 30 days of the delivery date.
All items must be pre-approved for return by emailing us or contacting us through the “Contact us” page. Basically, if you simply send a product back without contacting us, we cannot facilitate a corresponding return.
Customers are responsible for shipping costs back to Freshlydried. The refund is calculated as such: Customer total order minus S&H (if applied) minus a 20% restocking fee.
After processing, refunds take 5-10 business days to post in the customer's account. Refunds are issued to the credit used in the transaction. Any and all shipping costs are non-refundable.
Freshly dried – Due to the nature of food products, all sales are final on any Obvi Bar orders.
Freshly dried Disclaimer: Just like any food product, if the Freshlydried product is shipped to you in hot weather, it may become soft. Please refrigerate or keep it in a cool place before opening.
Digital Products including but not limited to Freshlydried Coaching & Diet Plans are final sales due to the nature of the product.
Black Friday/ Cyber Monday Return Policy
All Sales are Final. For items damaged in transit or an error in your shipment, please email us within 7 days of your delivery date for a reshipment.
Dates Effective Starting November 1, 2021
To be eligible for a reshipment on your damaged or incorrect item, you must first email us within 7 days of receiving your order to alert us of the damage along with a picture of the damage. We will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Points, discount codes, or any other coupons are not redeemable during our Black Friday Sale as the maximum discount of 25% off is already applied at checkout.
Free Gifts:
To qualify for our free gifts for Black Friday, you needed to spend minimum amounts
INTERNATIONAL RETURNS POLICY (OUTSIDE OF THE USA)
All sales are final on all international sales and no returns will be considered.
Lost items are deemed the customer's responsibility and damaged packages are the only packages that will be re-shipped
Restrictions:
Orders canceled prior to fulfillment are entitled to a full refund.
We will provide and pay for a return label if the mishap (incorrect or defective item) is our error.
Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.
Any packages returned to us by the designated carrier because the customer was not available to receive the package or due to incorrect shipping information may be subject to additional shipping costs to reship.
Packages lost by the shipping carrier are not eligible for a refund. In this situation, we ask that you contact the carrier with your tracking number and they will be able to assist you with the location of your order.
If a package is lost or damaged within transit, FreshlyDried will reship it at no additional cost. Freshly dried will not refund an order if it is lost or damaged in transit.
All orders marked as “Delivered” with valid tracking information cannot be refunded if the customer cannot locate the item. The customer will need to contact the shipping carrier directly on where the package was left.
Any orders delivered to the wrong address due to a customer error are non-refundable. If an order has been shipped and a customer notices the wrong address, Freshlydried is not responsible for redirecting the shipment to the correct address or bearing the cost of changing an address mid-transit.